Request a Return
How to Prepare a Return
return an item to Avaline Medical, follow our three step process:
- Your Return Authorization Code.
Log in to your Users Account and proceed to Order History. There you will find a link to request an RMA. Once your request is approved by our staff, you will receive an email with your RMA code. Clearly mark the return package with this RMA number. Any item received without an RMA will not be refunded.
- Package Your Return. Include
all original packaging and collateral material.
- Insure Your Package. For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Avaline Medical. This will protect you in case
your package is lost in transit.
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at info@avalinemedical